If you’re new to hearing aids, you might be surprised to learn that the brand you choose isn’t the most important factor — it’s how well your hearing aids are programmed, fitted, and supported. Even premium devices can underperform if they’re not customised to your hearing loss and ear anatomy.
That’s why asking the right questions before you begin your hearing aid journey is essential. Below are seven key questions to guide you toward the right audiologist and ensure you receive the highest standard of care.
1. Will You Receive a Full Diagnostic Hearing Assessment?
Your first appointment should last around 60 – 90 minutes. A thorough assessment gives your audiologist the information needed to recommend the right technology and identify any medical concerns.
A complete diagnostic assessment should include:
- Medical history review
- Patient-reported hearing-difficulty questionnaire
- Otoscopy or microscopy
- Pure‑tone audiometry (air and bone conduction)
- Tympanometry
- Speech audiometry (word recognition/ speech discrimination)
If a clinic commits this time to you, it’s a sign they prioritise accuracy and long‑term results.
2. Do They Work With All Major Hearing Aid Brands?
Some clinics only partner with one or two manufacturers, which may limit your options. Ideally, the clinic should offer devices from leading brands such as:
• Phonak
• Widex
• Oticon
• Starkey
• ReSound
• Signia
Access to a wide range of manufacturers ensures your hearing aids are chosen for your needs – not the clinic’s convenience.
3. Do They Offer Every Style of Hearing Aid?
Hearing aids come in many shapes and sizes, from invisible in‑the‑canal devices to behind‑the‑ear models and cros systems.
Your audiologist should be able to:
- Explain the advantages of each style
- Recommend options that suit your hearing loss
- Consider your lifestyle, dexterity, and wearing comfort
More options mean a better chance of finding the perfect match.
4. Can They Provide Custom Earpieces or Specialist Receivers?
The physical fit of your hearing aid dramatically affects comfort and sound quality. Advanced options include:
- Custom earmoulds and tips
- Phonak ActiveVent receivers
- ReSound M&RIE receivers
A knowledgeable audiologist should understand these technologies and know when they’re beneficial.
5. Can You Try the Hearing Aids in Real‑World Situations?
Short in‑clinic demos often don’t reflect how hearing aids perform day-to-day. New users typically need time to adjust to amplified sound.
Look for a clinic that offers:
• Hearing aids programmed specifically for your test results
• A trial period long enough to test them at home and in noisy environments
• Fair return or exchange terms
Real-world trials help you make a confident decision.
6. Do They Use Real‑Ear Measurements (REM) During Fitting?
Real‑ear measurements ensure that your hearing aids deliver the exact amplification your hearing loss requires. REM is widely considered the gold standard in hearing aid fitting.
If a clinic does not use REM, it’s best to continue your search.
7. What Does Their Aftercare Programme Include?
Hearing aids are not a “fit and forget” device. They often need adjustments as your brain adapts to new sounds.
High‑quality aftercare should include:
• At least two follow‑up appointments shortly after fitting
• Annual hearing reassessments
• Adjustments when your hearing changes
• Ongoing support for maintenance and cleaning
Whether aftercare is bundled or pay‑as‑you‑go, it should be clearly explained and readily available.
A Simple Rule for Choosing the Right Audiologist
If the hearing clinic answers yes to all seven questions above, you’re likely in excellent hands. If they can’t meet these criteria, it may be worth exploring other options to ensure you get the best long‑term hearing results.
For more guidance, be sure to watch the accompanying video that breaks down these points and highlights the best hearing aids available this year.
Matthew Allsop is a Partner at Harley Street Hearing, and a content creator for Hearing Tracker, where he shares his honest opinion on all new hearing aid technology. Hearing Tracker is the world’s first truly independent resource for hearing aid customers.
If you would like to find out more about how we can help your hear better, contact us.
