For Sarah, hearing has always been central to connecting with the people and world around her. Over time, however, she began to notice that conversations, family gatherings and even simple everyday sounds were becoming increasingly difficult to follow.
She first discovered Harley Street Hearing while searching for a clinic that could perform ear wax removal using oil and manual instrumentation. Having only been offered microsuction elsewhere, and feeling disappointed by the results, she was relieved to find an alternative. “What really made me book the appointment was the way the receptionist answered my questions, so kindly and reassuringly,” she recalls.
Senior Clinical Audiologist Matt Frost carried out the ear wax removal expertly, and the appointment went very well. After her visit, and as her hearing difficulties continued, Sarah began to think more seriously about her hearing and returned to Harley Street Hearing for further help. Accepting the need for hearing aids did not happen overnight.
“Everyday life was really challenging,” she recalls. “Family gatherings were difficult, I had to ask people to repeat things over and over, and watching television meant having the volume very high and relying on subtitles. Looking back, I also realised it was getting dangerous. I couldn’t hear cars or trains until they were almost on top of me. I was withdrawing and missing so much.”
Sarah immediately felt supported by Matt. He explained how hearing aids could help with her level of hearing loss. Every question was welcomed, and every complex detail was made easy to understand. “I wasn’t sure hearing aids would really work for me, and I worried they’d be difficult to use. Matt reassured me that it was worth going through the process, and he was right. I felt guided and supported every step of the way.”
With Matt’s guidance, Sarah selected the Oticon Intent devices for their reliability, ease of use and high-performance in background noise management. They were easy to insert and remove, which was important for someone who swims regularly, and they came with a sturdy charger that didn’t get knocked over easily. Adjusting to the hearing aids was almost immediate. “I hardly noticed at all that the sound was a bit electronic,” she explains. “The clarity was so good that it didn’t feel unnatural. I wanted to cry because of the difference in connection with the world I had. I wish I’d come to the clinic a long time ago.”
The difference in Sarah’s life was profound. She could finally follow conversations effortlessly. One moment stands out vividly: at her son’s birthday tea, she could hear her two-year-old grandson pointing out the sugar on the cake and helping his aunt, noticing every charming detail. “It was wonderful. I enjoyed the flow of conversation all that evening. Even phone calls with people abroad became easy to engage in.”
For anyone experiencing hearing difficulties but unsure about taking the first step, Sarah has simple advice: “Go ahead. Go to Harley Street Hearing. Nobody over the years gave anything like the service, care, and professionalism that I received. It has transformed my life.”
Discover how personalised hearing care can make a difference for you. Get in touch to learn more or to book your appointment today.
