Author: Mandy Lewis

Hear Here 2025: An Inclusive Event for the Hearing Loss Community

In a world where inclusivity and accessibility are becoming increasingly important, it’s crucial for us to consider the role we play in creating those inclusive spaces. As audiologists, our role extends far beyond the walls of our clinic, and we have a constant commitment to inclusivity, raising awareness on hearing loss and advocating for the hearing loss community.

This year, it was a privilege to bring back Hear Here for another inspiring hearing loss networking event. Hosted by Harley Street Hearing & Musicians Hearing Services and EY, the event brought together individuals from all walks of life, to connect and share their lived experiences with hearing loss.

The highlight of Hear Here was the truly powerful stories shared by our speakers: Lena Batra, a hearing care and deaf awareness consultant; Ray Hill, a social worker, author and inclusion advocate; and Matt Frost, a musician and audiologist at Harley Street Hearing. Each speaker offered a unique perspective on navigating life with hearing loss, showing resilience and strength in the face of challenges. The stories they shared not only inspired but also sparked important conversations around self-advocacy, community and building more inclusive spaces.

The event also featured exhibitors from the likes of Phonak, Oticon, Widex, MED-EL, Neuromod, TinniSoothe and CityLit, showcasing the latest advancements in hearing technology and tinnitus solutions. The world of audiology is ever evolving, and the industry advancements are truly making a difference in the quality of life for individuals with hearing loss and tinnitus.

By creating spaces where people with hearing loss can share their stories, ask questions and learn from one another, we’re continuing to build a network of support that extends far beyond the walls of an event. It’s through these shared experiences that we can continue to challenge the misconceptions surrounding hearing loss and work toward a more inclusive future.

A huge thank you to our speakers, exhibitors, and everyone who attended and shared their experiences – your participation made Hear Here a truly special event. We’re excited to continue growing this community and working toward a more inclusive future for those with hearing loss.

Here’s to next year – let’s continue to empower, break down barriers and build a more inclusive world for individuals with hearing loss.

If you enjoyed our recent Hear Here event or missed out and would like to be part of the next one, we’d love to hear from you. Simply register your interest by clicking here or by scanning the QR code below. We’ll make sure you’re the first to know about upcoming dates, exciting speakers, and exclusive opportunities to get involved.

We look forward to welcoming you to our next Hear Here event!

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Why hearing loss in men is more common than women

Best hearing aids available in the UK for 2025

Opening Hours Christmas & New Year

We’d like to wish all our current and future patients Seasons Greetings and a Happy New Year for 2025.

Our opening hours are as follows:-

Tuesday 24th December 8am – 1pm

Wednesday 25th (closed)

Thursday 26th (closed)

Friday 27th 9am – 5.30pm

Monday 30th 9am – 5.30pm

Tuesday 31st 8am – 1pm

JANUARY

Wednesday 1st (closed)

Normal hours resume from Thursday 2nd 8am – 5.30pm

Should you require ear wax removal you can book your appointment online over the festive period here.

For all other enquiries please complete the form below.

Hearsay #13 Harley Street Hearing newsletter

At Harley Street Hearing, we are committed to keeping our hearing aid patients up to date with the latest news about hearing health. The 13th edition of our newsletter Hearsay shares professional insight and updates for our clinic and new state-of-the-art hearing technology. Including:

State-of-the-Art Hearing Technology – Phonak Infinio
Lipreading Discounts
Testimonial from marine ornithologist Olivia Hicks – sharing her emotional experience and hearing journey with Harley Street Hearing.
Hear Here event – our annual hearing loss network on Thursday 13th March 2025
New on-demand clinics at Nuffield Health’s Highgate Hospital and The Phoenix Group’s One Hatfield Hospital
Technical support service – our new on-demand clinic for all technical issues with hearing aids and accessories.
Hearing Tips on hearing accessories that can enhance communication and productivity in professional settings.

To see the full issue click below:

To see our previous issues click here

If you or a loved one are having any hearing issues please don’t hesitate to contact us.

If you’ve enjoyed reading this you may be interested in some of our other articles:

Audiologist Insider: So You’ve Decided To Think About Hearing Aids

Can An Ear Infection Lead To Hearing Loss

Why Phonak Lyric Is The Best Invisible Hearing Aid

New Auditory Training Therapy at Harley Street Hearing

Harley Street Hearing has an exciting new Auditory Training Therapy (ATT) service, and we did an interview with Nadia Abbott, Senior Audiologist at Harley Street Hearing who is running the service to find out more about it.

Welcome Nadia, thanks for taking the time to speak with us! So, tell us a bit more about your background:

I graduated as a Speech Therapist and Audiologist at the University of Pretoria in South Africa in 2010 and over the years I have worked in both speech therapy and audiology settings in South Africa and the UK. There are not always ample opportunities wherein I can combine these two qualifications’ skillsets but with this new service there is a nice balance between the two.

So tell us what is Auditory Training Therapy?

With the auditory training therapy my background is in the Buffalo Model therapy which was developed initially to treat auditory processing disorder (APD) but has been successful in helping anyone who has processing difficulties to improve these skills, this includes those with hearing loss. The therapy is individualised and focuses on the auditory processing skills that are affected like speech-in-noise processing, sound identification and discrimination, localisation and sound integration from both ears. It does this by helping patients to make new associations between the words or parts of words (called phonemes) that they are hearing and what has actually been said.

Ok let’s take a step back, what is Auditory Processing Disorder?

Auditory Processing Disorder (APD) is a disorder of the central auditory system which causes a disruption in the way an individual’s brain understands what they are hearing. It does not affect the hearing mechanism and can exist in people with normal hearing but also co-exist with individuals who have a hearing loss. In much more basic terms, it’s what the brain does with what the ears hear.

Typical characteristics of someone with APD:

Unable to localise the direction of sound.
Difficulty understanding words that are spoken quickly or in a noisy room.
Difficulty paying attention to auditory information.
Reading and spelling difficulties.
Challenges following directions unless they are short and simple.
Challenges with learning a new language.
Difficulties singing or enjoying music.
Trouble understanding and remembering spoken information.
Taking longer to reply to someone who is talking to you.
Often need others to repeat themselves.
Struggles to understand sarcasm or jokes.

Does a person have to be diagnosed with APD to benefit from Auditory Training Therapy?

Yes and no. If someone has normal hearing but they suspect they may have APD then we would recommend an APD assessment to diagnose APD and to determine which processing skills, they struggle with.

If someone has hearing loss, then we know that some of their processing skills will be affected due to the loss and duration of the loss, so in these cases the assessment is not done to necessarily diagnose APD but to determine which processing skill are affected so we can focus our therapy accordingly. Hearing technology would also be recommended since improving access to speech sounds will help ensure the brain is getting as much information as possible which helps with processing. Beyond this, if there are still difficulties then ATT would also be recommended.

Expanding on that last point, Harley Street Hearing has a lot of patients with hearing loss, so who would you recommend should have ATT?

Patients who would benefit most from this therapy are individuals who have been fitted with hearing aids and have had fine tunings and adjustments made to their hearing aids but still feel that they are struggling in various situations regarding their hearing. It is important to note that often the difficulties experienced are not a result of the ears not accessing the sound with the hearing aids but more due to how this sound is processed by the brain. During ATT we identify where the brain is struggling, and we address this in the therapy. This therapy has even been proven to be successful for individuals with Cochlear Implants, a special type of hearing device that is implanted into the ear.

How is the Auditory Training Therapy program structured at Harley Street Hearing?

The program consists of 12 weeks of therapy but there will always be an assessment before we start therapy and a re-assessment at the end to determine the level of improvement of the affected auditory skillset. This therapy can be offered in the clinic or via telecare remote sessions over Zoom.

If someone is interested in Auditory Training Therapy, what should they do to access this service?

If you have already been diagnosed with APD, suspect you may have APD or if you are already one of our loyal patients who wears hearing aids and feel that you need some additional help to improve your hearing experience then give us a call to get more information or to get the right appointment booked for you. Contact us here.

Thank you so much Nadia for taking the time to speak with us about Auditory Processing Disorder and Auditory Training Therapy!

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Audiologist Insider: Part Two – So you’ve started wearing hearing aids?

Welcome! My name’s Matt Frost and I’m one of the audiologists here at Harley Street Hearing. This is the second blog in a series about transitioning into the world of hearing aids. So, whether you have recently started wearing hearing aids for the first time, or have recently upgraded your technology to new devices, I hope you find this helpful.  If you’re not yet wearing hearing aids, but are considering if they could help you, then head back to the first blog here.

When I first started wearing hearing aids at the age of 17, I remember the world around me sounded very ‘robotic’. When fitting one of my recent patients with their hearing aids, they initially described their devices as sounding ‘dalek-y’. Thankfully, hearing aids will not be looking to “exterminate!” anything anytime soon, instead, they’re trying to do the exact opposite – give you access to a world of sound, which was otherwise inaccessible before. I wonder what the world has sounded like to you over the first few days/weeks/months of wearing your devices, and what has changed during that period.  

You’re probably thinking to yourself, ‘gosh that doesn’t sound good at all!’, however, as an audiologist, these kinds of initial reflections are a very positive sign. They mean that your brain is receiving more auditory information than it was doing before. All we need to do now is help train your brain to this new sound-world. 

Thought 1: Acclimatisation is key

Now your hearing aids are in your ears, we begin a process called acclimatisation. I described in the first article of this series how people can think that hearing aids are like glasses – you put them on and, “wahey!” you can see.  However, the reality is quite different. 

In most instances of hearing change, it has been a gradual, almost unnoticeable decline, occurring over many years. Often, it’s those around us who are the first to identify our hearing difficulties, because until that point this has been the only way that we’ve heard the world.

Considering this, if you were to be given all the amplification your hearing needs straight away, it can be quite overwhelming for the brain and difficult to get used to. Put simply, the brain needs time and training in order to adapt. I often describe this as pieces of a jigsaw puzzle: 

“One piece of the jigsaw is your hearing as it has been. I’m providing another piece of the jigsaw for you today, in the shape of your hearing aids, which will be providing you with more auditory information than you’re used to. However, your brain will need time to help pull together those pieces of the jigsaw and build the bigger picture. If we don’t act in a gradual and kind way to the brain, then it will have a harder time learning how to process that new information.”

At Harley Street Hearing, you will be seen roughly two weeks after your initial fitting appointment for your first follow-up. This provides the opportunity for your audiologist to receive feedback from your initial ‘real world’ experiences and make specific adjustments to your hearing aids; tailor-made to suit your lifestyle, your needs and any concerns you may have. 

Importantly, the best thing you can do to help your brain acclimatise (and to get the best results from the hearing aids), is to wear them every day. The more training you give your brain, even in simple listening environments, the better your results will be in those louder, more difficult, listening situations.

Thought 2:  Don’t be alarmed!

When you first leave the practice with your hearing aids in, the world will sound quite different.  Cutlery clinking might sound sharper and more metallic, taps running may sound like Niagara Falls.  The Grandfather clock you had forgotten about in the corner of the room suddenly makes this ticking noise you hadn’t noticed before…

Thinking back through humanity’s evolutionary past, where the sound of a twig snapping could be the difference between life and death, our ears have evolved to alert the brain to ‘new’ sounds. Therefore, when we introduce new aural stimulation to the brain by means of a hearing aid, the brain naturally prioritises these ‘unusual’ sounds. The best thing you can do is continue to live your life exactly as you were before.  Acknowledge this exciting new sound world and then let those sounds melt away, so that your brain does not continually prioritise aural information that is not of importance to you. Over the course of about two weeks’ consistently wearing the hearing aids, the brain will have begun acclimatising to this new information, allowing us at Harley Street Hearing to guide you further along your journey of aural rehabilitation. 

Thought 3: Keep a sound diary

Something that is really helpful for clinicians, but also for you as a tool to help you monitor your thoughts, is to keep a sound diary. Any information about your listening experience that feels of importance to you is exactly what we at Harley Street Hearing want to know.  When there’s so much new aural information for your brain to process in those first couple of weeks, it can be difficult to keep track of everything you notice about the sounds around you.

A sound diary will allow you to keep track of your acclimatisation journey, to provide your audiologist with the means to address your concerns, and build on all the positives you have experienced. 

Enjoy this article? You might be interested in some of our others:

If you have any hearing concerns, have hearing aids which aren’t working well for you or would like to trial new hearing aid technology don’t hesitate to call or e-mail, we will be delighted to see you at any of our locations across London.

Access to Concerts with British Sign Language

Vasily Petrenko conductor, the Royal Philharmonic Orchestra, the Philharmonia Chorus and Paul Whittaker, BSL Interpreter, RAH, 26 May 22 credit Mark Allan 2

Music is considered a universal language, but how do you access performances if you can’t hear?

British Sign Language (BSL) is a language typically used by the Deaf community. BSL-interpreted performances help to provide a more inclusive experience for a wider range of people by including the use of a more visual language, ensuring that sign language users can enjoy the performance as well. We’re seeing positive changes to the accessibility into the world of orchestral music, from the provision of BSL-interpreted concerts, to relaxed performances that make use of Makaton which is not a complete language like BSL but rather a supplementary communication system.

What is a BSL-interpreted performance?

This is a performance that utilises the expertise of a BSL interpreter to translate the performance into the handshapes, facial expressions, and body movements that make up British Sign Language. Typically, the interpreter will stand to one side of the stage, so there will be allocated areas for better viewing of the interpreter; the stage management will always ensure the interpreter is clearly lit to make them easy to see. It’s always best to check with the venue to find the best position before purchasing your tickets.

I had prepped myself to bag some tickets to the Aurora Orchestra’s performance at the BBC Proms this summer, but the incredible orchestra managed to sell out the performance in the first weekend of tickets being available; I’ll have to settle for watching the televised performance on BBC4 instead! The Aurora Orchestra’s performances are extremely accessible for all, and the theme of this year’s BBC Prom performance is Beethoven’s Ninth Symphony (by heart no less!). I can’t wait to see how they include Beethoven’s hearing loss into the storytelling of this composition, and of course, there’s the wonderful Actor/BSL Interpreter Thomas Simper providing the BSL translations throughout.

What is a relaxed performance?

Relaxed performances are uniquely design for those who may find traditional concerts challenging to attend, such as those who with disabilities, learning disabilities, or are neurodiverse. They can include more interactive elements, BSL interpretation, Makaton singing (a communication tool with speech, signs, and symbols), and a generally gentler approach to the performance to suit those with sensory impairments.

While it’s great to see the progress made by the increased opportunities to access music in alternative senses other than hearing, there’s still a long way to go. In 2021, Wembley Stadium announced that it would become the UK’s biggest venue to offer BSL as a guaranteed service at every live concert provided by Performance Interpreting Ltd. We hope that more venues can follow their lead and provide more consistent BSL interpretation.

As an audiologist that supports many musicians, I want to know that the industry is ensuring it is accessible to all. We hope, as a clinic, to see an increase in the provision of BSL-interpreted and relaxed performances.

The best way to stay updated on the available BSL-interpreted performances is to join the access schemes available for the organisation or venues that you like to attend. Additionally, theatresign provides information on BSL-interpreted performances for theatre productions.

If you’ve found this article please see some of our others:

Harley Street Hearing’s London Theatre Hearing Guide

Breakthrough Gene Therapy for Inherited Deafness

What Type of Hearing Doctor Should You See

For an appointment or any queries relating to hearing issues please contact us.

AI Headphones That Focus on a ‘Single Speaker’ in a Crowd

Engineers Develop Groundbreaking AI Hearing System

Engineers have created an innovative artificial intelligence system, named ‘Target Speech Hearing’, that empowers headphone users to focus on a single speaker in a crowded and noisy environment. By simply looking at the person speaking for three to five seconds, the system ‘enrols’ the speaker’s voice. After enrolment, the system isolates and plays back only that speaker’s voice in real-time, even as the listener and speaker move around.

Advancements in Noise-Canceling Technology

Traditional noise-canceling headphones are effective at creating a quiet listening experience by blocking out background noise. However, they often struggle to selectively allow important sounds through. For instance, the latest Apple AirPods Pro can adjust sound levels when the wearer is in a conversation but lack the precision to let the user choose exactly who to listen to and when.

The findings were presented on May 14 in Honolulu at the ACM CHI Conference on Human Factors in Computing Systems. The proof-of-concept device’s code is available for further development, though the system itself is not yet commercially available.

Innovative Use of AI in Hearing

“We tend to think of AI now as web-based chatbots that answer questions,” said senior author Shyam Gollakota, a UW professor in the Paul G. Allen School of Computer Science & Engineering. “But in this project, we develop AI to modify the auditory perception of anyone wearing headphones, given their preferences. With our devices, you can now hear a single speaker clearly even if you are in a noisy environment with lots of other people talking.”

How It Works

Users wearing modified off-the-shelf headphones with integrated microphones can activate the system by pressing a button while facing the speaker. The microphones capture the sound waves, and the system processes these signals to identify and learn the speaker’s vocal patterns. The AI then isolates this voice and continually enhances its clarity, even as the speaker and listener move around.

User Testing and Future Developments

In tests with 21 subjects, the clarity of the enrolled speaker’s voice was rated nearly twice as high as unfiltered audio. The system can currently enrol only one speaker at a time and requires a relatively quiet background when enrolling a new speaker. If sound quality is unsatisfactory, users can re-enrol the speaker for improved clarity.

The team aims to expand this technology to earbuds and hearing aids, enhancing accessibility and convenience.

At Harley Street Hearing we keep ahead of everything new in hearing technology. If you would like to come in for a hearing consultation contact us.

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Research Support, Collaboration and Reference

This research involved contributions from Bandhav Veluri, Malek Itani, Tuochao Chen (UW doctoral students), and Takuya Yoshioka (director of research at AssemblyAI). It was funded by a Moore Inventor Fellow award, a Thomas J. Cable Endowed Professorship, and a UW CoMotion Innovation Gap Fund.

Veluri, B., Itani, M., Chen, T., Yoshioka, T., Gollakota, S. “Look Once to Hear: Target Speech Hearing with Noisy Examples.” ACM CHI Conference on Human Factors in Computing Systems, 2024. DOI: 10.1145/3613904.3642057

Breakthrough Gene Therapy Offers Hope for Inherited Deafness

In a significant stride forward, gene therapy has emerged as a beacon of hope for those grappling with inherited deafness. Opal Sandy, a young girl from Oxfordshire born deaf, has recently achieved a remarkable milestone: hearing unaided in the treated ear, thanks to this groundbreaking treatment.

Opal’s Journey: From Deafness to Hearing

Opal underwent the pioneering gene therapy shortly before her first birthday. Within a mere six months, she began to perceive even the softest sounds and started vocalising words like “Mama,” “Dada,” and “uh-oh.” This infusion directly into her ear targeted the faulty DNA responsible for her specific type of inherited deafness.

More than half of hearing loss cases in children have genetic causes. Opal’s is due to DNA she inherited, meaning she was born deaf. Shortly before her first birthday, doctors at Addenbrookes Hospital in Cambridge, gave her the pioneering treatment. And now six months on, she can hear sounds as soft as a whisper and is starting to talk. Her parents, Jo and James, faced the daunting decision to allow Opal to be the first recipient of this treatment, produced by Regeneron. Yet, driven by the prospect of transforming their daughter’s life, they embraced the opportunity wholeheartedly. Hear Opal’s story here.

Opal’s success story illuminates the potential of gene therapy in tackling various forms of profound hearing loss. Unlike traditional interventions like hearing aids or cochlear implants, which amplify sound, gene therapy targets the root cause by delivering a functional copy of the Otof gene into affected cells.

How Hearing Gene Therapy Works

A Global Trial of Promising Prospects

Participating in a trial spanning the UK, US, and Spain, supported by NIHR Cambridge Clinical Research Facility and NIHR Cambridge Biomedical Research Centre, Opal embodies hope for countless others with similar conditions. Parallel efforts are underway in countries like China, investigating treatments for the Otof gene mutation, mirroring Opal’s journey.

The trial’s chief investigator and ear surgeon at Cambridge University Hospitals NHS Foundation Trust, Professor Manohar Bance said “Children with a variation in the Otof gene are born with severe to profound hearing loss, but they often pass the new-born hearing screening so everyone thinks they can hear. The hair cells are working, but they are not talking to the nerve.”

The ramifications of this breakthrough extend far beyond Opal’s individual journey. Researchers foresee broader applications for gene therapy in addressing genetic causes of hearing loss in children.

Hearing Hearing Tests for Children

At Harley Street Hearing we carry out hearing tests for children if you have concerns for your child’s hearing and want to see what options are available now please call us on 020 7486 1053 or complete the form below

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Introducing Hearsay #12: Our Newsletter for Cutting-Edge Hearing Technology and More

Welcome to the latest edition of Hearsay, your gateway to the latest advancements in hearing technology and insightful articles. At Harley Street Hearing, we’re dedicated to keeping all of our hearing aid patients informed on news on everything to do with hearing and our hearing clinics. In this edition, we have an array of exciting updates and resources tailored just for you. Including:

State-of-the-Art Hearing Technology
Rail User Discounts
Our very own Theatre Hearing Guide
Testimonial from Musician Alison Beck – sharing her hearing journey to overcome the taboo of hearing loss in the music industry.
Hearing Health Seminars – discover how our seminars and workshops can empower you and your team with valuable knowledge on protecting and managing sound levels and promoting hearing health in your organisation.

To see the full issue click below

Don’t hesitate to contact us, we’ll be delighted to discuss any issues with you.

If you’ve found this interesting please see some of our other blogs click here.

National Youth Orchestra: Empowering Young Musicians

National Youth Orchestra Hearing Health Seminar

Empowering Young Musicians: A Journey through Hearing Health

Harley Street Hearing and Musicians’ Hearing Services were approached by the National Youth Orchestra for a Hearing Health Seminar. Led by Clinical Lead Fiona Butterworth the seminar took place during the NYO’s Spring residency at Uppingham School in Rutland, ahead of their much-anticipated performance at the Royal Festival Hall.

In a room filled with approximately 150 young musicians, aged between 13 and 18, Butterworth engaged the audience in a discussion that shed light on the nuances of hearing health. The atmosphere buzzed with curiosity as the musicians eagerly absorbed insights into hearing protection and dispelled common misconceptions.

Quotes from members of the NYO reflect the impact of the session:

“It was really interesting to hear about the different possibilities for hearing protection and some misconceptions about why hearing is damaged.”
“It was really useful and clarified information, and also made me feel reassured that it’s okay to reach out for help, so thank you.”
“It was extremely helpful! I feel I have been a bit careless when it comes to hearing protection, and considering the likelihood of me continuing music, it is useful to know more about how I can protect my hearing in the long term! Many thanks for the talk!”
“It really makes you think more about how we hear and how to maintain the quality of hearing when it’s something that we often take for granted, especially as musicians.”
“Protect your ears so you can keep doing what you love!”
“Hearing protection is an important part of life as a musician, and is not something that should be glossed over.”
“This was a great session!!! Very informative and clear, and showed me different things that I never realised about hearing or knew a little about, but now understand much better!”

Confidence levels regarding managing hearing health revealed a significant shift due to the contents of the seminar. At the beginning of the session, the average response to the question “how confident do you feel about managing your hearing health” was 2.8 out of 5, with 70% of responses ranging from 1 to 3 out of 5. By the end, the average response soared to 4.3 out of 5, with an overwhelming 96% of responses falling within the 4 to 5 out of 5 range.

This transformative experience underscores the importance of education and awareness in safeguarding the hearing health of young musicians. By equipping them with knowledge and resources, we empower them to cherish their passion for music while prioritising their well-being. As the NYO members attest, it’s not just about protecting our ears—it’s about preserving the harmony of our musical journey for years to come. If your organisation would be interested in learning more about our Hearing Health Seminars don’t hesitate to contact us.

If you’ve found this interesting try some of our other articles:

Musicians’ Hearing Health Scheme 8 Years Strong

Protecting Your Ears in 2024

Muisician’s Union Hyperacusis Case Study

Author: Mandy Lewis

Hear Here 2025: An Inclusive Event for the Hearing Loss Community

Opening Hours Christmas & New Year

Hearsay #13 Harley Street Hearing newsletter

New Auditory Training Therapy at Harley Street Hearing

So tell us what is Auditory Training Therapy?

Ok let’s take a step back, what is Auditory Processing Disorder?

Does a person have to be diagnosed with APD to benefit from Auditory Training Therapy?

Expanding on that last point, Harley Street Hearing has a lot of patients with hearing loss, so who would you recommend should have ATT?

How is the Auditory Training Therapy program structured at Harley Street Hearing?

If someone is interested in Auditory Training Therapy, what should they do to access this service?

Audiologist Insider: Part Two – So you’ve started wearing hearing aids?

Thought 1: Acclimatisation is key

Thought 2:  Don’t be alarmed!

Thought 3: Keep a sound diary

Access to Concerts with British Sign Language