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Harley Street Hearing with Musicians’ Hearing Services are proud to have been asked to provide earcare services and education about hearing protection to the orchestra at Royal Opera House. Many musicians are not aware of the potential harm that continued exposure to loud music can cause to hearing. We provide information and advice to the players and work with them to develop strategies to minimise the risk of hearing damage.

We first met Alt-J  earlier this year when they came to the practice’s Musicians’ Hearing Service for their on-stage ear-monitors. At the appointment, audiologist and co-founder of Harley Street Hearing Paul noticed that drummer Thom was wearing just one 10-year-old NHS aid – its pair was broken – and introduced him to literature on the latest manufacturers and digital technology possibilities. “I was blown away by how little I knew about new hearing aids,” says Thom.

Thom returned to Harley Street Hearing for a full hearing test where, along with Paul’s advice, he opted for a binaural pair of Widex Clear 440s. A couple of weeks later, in-between band commitments and touring, Thom returned for his fitting, an experience that up until that point in his life, he could never have imagined.

“The fitting with Paul was great,” he says. “It was overwhelming. I knew that I’d be surprised and it would be amazing but I couldn’t have imagined how fantastic it would be. The levels of my new aids are so good. I’m aware of my voice; I can hear the sound of my pronunciation.”

Harrogate-born Thom was born with Alport Syndrome, a condition that results in hearing loss, kidney disease and can affect eye-sight.

Because of his profession and the sheer volume of touring the band was set to take on in the coming months and years, at their initial consultation Thom decided to opt for CICs as opposed to the BTEs he had been wearing. “When you’re touring, you sleep wherever you can and more often than not, that’s in the van. If you’re trying to sleep with your head leaning against a metal pole your hearing aids get in the way. It’s amazing to now have that whole freedom away from my ears.”

During the fitting, Paul was careful to caution Thom that everything might initially sound strange, especially as Thom had auditory deprivation, having not worn the pair to his aid for over a year. “In situations like this, it takes time to get used to the new sound,” explains Paul. “It will initially feel strange and a bit surreal because the brain is re-adjusting to binaural hearing, which affects balance.”

But Thom soon got used to his new aids and the band embarked on a summer of touring and playing festivals from Japan to Los Angeles, and all over Europe.

As well as being fitted with Widex Clear 440 CICs, Thom now has the Widex M-Dex, an assistive listening device for use with the mobile phone, which has also helped in his life as a member of a Mercury Prize-winning band. “I do a lot of promo and phone interviews,” he says. “The M-Dex makes such a difference. It’s so unique.”

Professional actor Nicola Alexis wanted discreet hearing aids to boost her confidence in both her work and home life. Harley Street Hearing helped her find the perfect pair.

Nicola has been acting professionally for 13 years and has a credit list bursting with big roles, from EastEnders to The Bill. She was diagnosed with a mild to moderate hearing loss with tinnitus in the early stages of her career, but she refused to take it as a cue to step out of the spotlight.

Nicola made an appointment at Harley Street Hearing, where she was tested and fitted by experienced audiologist Paul Checkley. “He was incredibly professional and everyone was very helpful,” says Nicola. “I felt that they were very much at the front of the market of hearing aid development and that I was really receiving the best care that I could.” After a thorough testing procedure and discussions about her needs and the technology and products available, Paul fitted Nicola with a pair of Widex IICs.

Given her profession, size and visibility were major criteria for Nicola, as was comfort given the petite nature of her ears. “These are very discreet, even with my ears being very small!” she says. “And I very quickly became used to the sound. Adjusting to hearing aids can be hard and the more natural the sound quality the better. I often forget I’m even wearing them so I feel they must be doing everything right.”

Nicola has now fully adjusted to her new aids and is thrilled with the improvements they have made to her life, as well as the aftercare she received from Harley Street Hearing. “I was able to make cosmetic changes to my aids to suit my needs quickly and easily.” She adds: “Being able to hear more is a major confidence boost, now I don’t worry about being in nosy environments or it being my fault if I just can’t hear someone.” Nicola also has noticed how the aids have made aspects of her career easier too. “Challenges like after-show talks, auditions and so on are no longer things to be dreaded” says the actor. “And in my career, having confidence is very important.”

Would she recommend Harley Street Hearing to her family, friends and colleagues? “Absolutely,” she says. “From the start they have been professional and considerate to my needs.”

My name is Alex Hayward, I’m a Property Renovator and Developer (Pinewood Property).  My parents first realised I had a hearing loss when I was 4.  I was given an NHS hearing aid when joining a new school age 7. I was stubborn at this age and never wore it! Then at university I was struggling in lecture theatres so invested in some digital aids. I only used these during lectures, never socially.

 After having your new Lyrics fitted what differences did you notice immediately?

Well it takes a short while to adapt. For 23 years of hearing loss it took me about 4 weeks. Not bad for 23 years ‘out of the loop’. There was no tiredness or side effects during this period, just a little different. Once I was settled in it was small noises like the fizzing of drinks or alka selza  (don’t remind me), birds singing, I can now hear hybrid cars also! Noises I’ve never heard before.

How has wearing your new Lyrics changed your everyday life?

It’s the small things that make a big difference.  Before I’d turn around to face someone and have a sinking feeling that it was third or fourth time they’d called my name, that’s gone – the embarrassment has been replaced by confidence. Previously I had a boss who mumbled and spoke  under his breath and I had to ask him to repeat himself time after time. It’s enough to make you feel so small. I’m not stupid,  just needed a little  help to get back to a level playing field. The Lyric itself is what I always hoped for. When I used to think about being older I always hoped  technology would be far enough advanced by the time I needed it. The Lyric is my Angel. Showering and sleeping with a semi-permanent device has been brilliant.

My personal milestone was after a sports injury , I ruptured my Anterior cruciate ligament and had a grade 1 tear of medial and popliteal ligaments in my right knee in September 2013. After prehab, surgery in January and a lot of rehab work I did my first bit of sport in late September 2014 surfing.  It was while surfing in Cornwall that I realised just how much difference the Lyric has made to my life. Knee in tact surfing 3-5ft waves with a hearing aid in! It was this point that made me so happy.

Why would you recommend Harley Street Hearing?

The Lyric isn’t cheap,  that may change but it’s a fact for now. However,  I was offered from a large hearing care company the same product and to travel to Manchester for care (I’m a Londoner). When I found Harley St Hearing and had my first consultation I was amazed that such care existed for the same price as travelling to Manchester 4 times a year.

Jaspreet Bhara is simply excellent.  You’ll enjoy the comfort and her professionalism backed up by certificates and European awards plastered all over the surgery walls. The team around her and the founder of Harley Street Hearing all make such a difference so when you’re feeling down it’s time to go and see them.